Privacy Policy Rolex 11 — Personal Data Protection for Malaysian Members

Rolex 11 collects several categories of personal data from members in various circumstances. All data collection is for legitimate purposes and you will be informed accordingly.

Rolex 11 does not collect information beyond what is necessary for the platform to operate. Any request for additional data will be accompanied by a clear explanation of why it is needed and how it will be used.

Personal data collected by Rolex 11 is used solely for the following purposes. We will not use your data for any other purpose without obtaining your consent first.

• Account Management: Creates and manages your rolex 11 member account, including login, account security, and identity verification.
• Transaction Processing: Deposits processed via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks, and FPX; withdrawals to your registered account.
• Service Provision: Allows you to play casino games, blackjack, slots, Live Casino, bet on Malaysia Super League, EPL, badminton, e-sports, and all other Rolex 11 services.
• Platform Security: To detect and prevent fraud, account misuse, and unlawful activity on the Rolex 11 platform.
• Customer Support: Resolving your enquiries, complaints, and support requests efficiently.
• Legal Compliance: To fulfil Rolex 11's obligations under Malaysian law, including PDPA 2010 and AML/CFT regulations.
• Platform Improvements: Analyses aggregated usage patterns (without identifying individuals) to improve the experience on rolex 11.
• Service Communications: Sending important notices regarding your account, security, and changes to our terms — these are not marketing emails and cannot be unsubscribed from.

Rolex 11 is committed to never selling or sharing your personal data with third parties for marketing purposes. That said, there are certain situations where data sharing is necessary for the platform to function.

All third parties involved in processing Rolex 11 data are required to sign a data protection agreement and adhere to the same high security standards as Rolex 11 itself.

Rolex 11 continuously invests in security infrastructure to protect members' personal data from unauthorised access, breaches, and misuse.

• 256-bit SSL Encryption: All data transmitted between your device and rolex 11's servers is encrypted using 256-bit SSL — the same standard used by Malaysia's leading financial institutions.
• Access Controls: Access to member data within Rolex 11 is restricted to staff who require it to perform their duties, and all access is logged and monitored.
• Security Audits: Rolex 11 conducts regular security audits by independent third parties to identify and address any vulnerabilities.
• Two-Factor Authentication: rolex 11 recommends and supports two-factor authentication (2FA) for account login, adding an extra layer of security.
• Data Backup: Member data is securely backed up at separate data centres to ensure service continuity.

Rolex 11 uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. The following types of cookies are used:

You can manage your cookie settings through your web browser at any time. Disabling essential cookies may affect the functionality of the Rolex 11 platform.

As Rolex 11 involves financial transactions in Malaysian Ringgit (MYR), the handling of financial data requires a higher and more specialised level of protection.

• Data Retained: rolex 11 maintains a record of all deposits and withdrawals, including the date, amount (RM), payment method (Touch 'n Go, GrabPay, DuitNow, FPX, etc.), and transaction status.
• Data We Do NOT Store: rolex 11 does not store full credit/debit card numbers, PIN numbers, or e-wallet passwords. All such sensitive information is processed directly by the respective payment processors.
• Retention Purpose: Transaction data is retained for dispute resolution, legal compliance, and tax reporting purposes where required by the Inland Revenue Board of Malaysia (LHDN).
• Retention Period: Financial transaction data is retained for a minimum of 7 years in compliance with Malaysian legal requirements.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Rolex 11.

To exercise any of the above rights, please contact the rolex 11 support team at support@rolex11.biz with the subject line "Privacy Request". We will process your request within 14 business days.

Rolex 11 does not retain personal data for longer than is necessary for the purpose it was collected, unless required by Malaysian law.

• Active Account Data: Retained for as long as your account remains active on Rolex 11 and for 2 years after the account becomes inactive.
• Financial Transaction Data: Retained for a minimum of 7 years in accordance with the Companies Act and Malaysia's LHDN regulations.
• Support Communication Data: Retained for 3 years for reference and dispute resolution purposes.
• Security Logs: Retained for 1 year for security and fraud investigation purposes.
• Marketing Data: Retained until you withdraw consent or close your Rolex 11 account.

Once the retention period has expired, data will be securely deleted or anonymised so that it can no longer be linked to you.

Rolex 11 strictly prohibits individuals under the age of 18 from using this platform. We do not knowingly collect personal data from minors.

• If we discover that personal data has been collected from individuals under the age of 18, we will delete that data immediately and close the account in question.
• Parents or guardians who believe their child has registered on Rolex 11 without their knowledge should contact us immediately at support@rolex11.biz.
• Rolex 11 performs age verification during registration and may request proof of age at any time.

Rolex 11 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, service requirements, or Malaysian law.

• Notice of Changes: Material changes to this Privacy Policy will be communicated to members via email or an in-platform notification on rolex 11 at least 7 days before taking effect.
• Effect of Changes: Continued use of the rolex 11 platform after any changes take effect will be deemed acceptance of the revised privacy policy.
• Current Version: The latest version of this Privacy Policy is always available on this page (rolex11.biz/privacy-policy).

For any questions, concerns, or requests relating to your data privacy at Rolex 11, please contact us: