Terms & Conditions Rolex 11 — The Complete Guide for Malaysian Members

To register and use Rolex 11's services, you must meet all of the following eligibility requirements. Rolex 11 reserves the right to verify your eligibility at any time, including requesting supporting documents.

• Age Requirement: You must be at least 18 years old at the time of registration. This is an absolute requirement with no exceptions.
• Location: Rolex 11 services are offered to users based in Malaysia. You are responsible for ensuring that use of the platform is lawful in your location.
• One Account Per Person: Each individual, IP address, email address, phone number, and residential address is permitted only one Rolex 11 account. Registering multiple accounts is a serious violation.
• Accurate Information: All information provided during registration must be truthful, accurate, and up to date. Submitting false information is grounds for account closure.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement and must not be subject to any gambling exclusion imposed by any authority.

Your Rolex 11 account is your personal responsibility. You are fully accountable for all activity that takes place within your account.

• Password: You are responsible for choosing a strong password and keeping it confidential. Rolex 11 will never ask for your password via email or customer support.
• Unauthorised Login: If you suspect your account has been accessed without authorisation, contact the Rolex 11 support team immediately at support@rolex11.biz.
• Information Updates: You must keep your account information current whenever changes occur, particularly the phone number and email address used for verification.
• Identity Verification (KYC): Rolex 11 reserves the right to request identity verification documents (a copy of your MyKad or passport) before processing any withdrawal or at any time required for compliance purposes.
• Suspicious Activity: Rolex 11 reserves the right to temporarily freeze an account if suspicious activity is detected while an investigation is carried out.

All financial transactions on Rolex 11 are processed in MYR. Rolex 11 supports a range of local Malaysian payment methods for members' convenience.

• Account Holder Name: The name on the bank account or e-wallet used for deposits and withdrawals must match the registered Rolex 11 member's name. Withdrawals to third-party accounts are not permitted.
• Deposit Wagering Requirements: Every deposit must be wagered at least 1x before a withdrawal can be processed. This is to prevent misuse of the payment system.
• Withdrawal Processing Time: Withdrawals are typically processed within 1–3 business hours. Larger withdrawals may require additional verification.
• Daily Withdrawal Limit: The standard daily withdrawal limit is RM 10,000. VIP members enjoy higher limits based on their membership tier.
• Withdrawal Declined: Rolex 11 reserves the right to decline a withdrawal if wagering requirements have not been met, if fraudulent activity is suspected, or if the required KYC documents have not been submitted.

Rolex 11 offers a variety of bonuses and promotions for both new and existing members. All bonuses are subject to wagering (rollover) requirements that must be fulfilled before any withdrawal is permitted.

• Welcome Bonus: The Rolex 11 welcome bonus is subject to the wagering requirements stated in the relevant promotion terms. Please read the specific promotion terms before claiming.
• Rollover Calculation: Rollover requirements are calculated based on total deposit + bonus multiplied by the stated multiplier. Example: RM 100 deposit + RM 100 bonus with 20x rollover = RM 4,000 must be wagered before withdrawal.
• Eligible Games: Not all games contribute equally toward rollover requirements. Slots typically contribute 100%, table games 20%–50%, and Sports Betting contributions depend on the minimum odds specified.
• Bonus Validity Period: Every bonus has a validity period as stated in the relevant promotion terms. Bonuses that expire without meeting the rollover requirements will be forfeited along with any associated winnings.
• One Bonus at a Time: Members may only hold one active bonus at a time. Claiming a new bonus before the current one is completed may result in the previous bonus being forfeited.
• Right to Modify Promotions: Rolex 11 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.

Rolex 11's Sports Betting section covers football (Malaysia Super League, EPL, La Liga, and more), badminton (BWF World Tour, Malaysia Open, Thomas Cup), e-sports (MPL Malaysia, Valorant), and over 30 other sports.

• Minimum Odds for Rollover: For Sports Betting to count toward bonus rollover requirements, the minimum odds must be 1.50 (decimal) unless otherwise stated in the relevant promotional terms.
• Cancelled Matches: If a match is cancelled before it begins, all bets on that match will be voided and stakes fully refunded.
• Postponed Match: If a match is postponed and does not resume within 48 hours, all bets will be voided unless the result has been officially determined by the relevant sporting authority.
• Official Results: All Rolex 11 bet settlements are based on official results announced by the relevant sporting authority. Disputes regarding results must be filed within 72 hours.
• In-Play Betting: In-play betting is subject to time limits set by the system. Rolex 11 is not responsible for any technical delays in the confirmation of in-play bets.
• Bet Suspension: Rolex 11 reserves the right to suspend or void bets where there is a significant odds error, unverified information in circulation, or exceptional circumstances affecting the integrity of a match.
• Betting Limit: The minimum bet is RM 1, and the maximum varies by sport type and membership tier. Rolex 11 reserves the right to adjust these limits at any time.

Rolex 11 casino games — including slots, blackjack, baccarat, roulette, dragon tiger, and Live Casino — use software that has been tested and certified for fairness and randomness.

• RNG (Random Number Generator): All slots and electronic table games at Rolex 11 use independently certified RNG technology. Every outcome is entirely random and independent of previous results.
• Live Casino: Rolex 11's live casino games are streamed in real time with genuine dealers. Should a technical disruption occur during a live casino session, incomplete rounds may be voided and bets refunded.
• Technical Errors: Should a software error or technical disruption affect the outcome of a game, Rolex 11 reserves the right to void the round in question and refund the wager. Any winnings resulting from a technical error may be cancelled.
• Dispute Resolution: Any dispute regarding a casino game result must be reported to the Rolex 11 support team within 24 hours, with the relevant game round ID included.
• Table Limits: Each table has its own minimum and maximum bet limits as displayed. These limits may vary by time of day and membership tier.

Rolex 11 reserves the right to terminate or suspend a member's account at any time for specified reasons. Members may also close their own account at any time they choose.

• Closure by Member: You may request account closure at any time by contacting the Rolex 11 support team. Before closing, please ensure all active bonus wagering requirements have been completed and any pending withdrawals have been processed.
• Closure by Rolex 11: Rolex 11 reserves the right to close or suspend an account without prior notice in cases of: (a) breach of these terms, (b) suspected fraudulent activity, (c) multiple accounts, (d) third-party betting, or (e) bonus abuse.
• Balance After Closure: If an account is closed for non-fraudulent reasons, any valid balance will be refunded to the member within 14 business days. If closure is due to fraud, Rolex 11 reserves the right to forfeit all balances.
• Self-Exclusion: If you close your account for responsible gaming reasons (self-exclusion), the minimum exclusion period is 6 months and cannot be reversed during that time.

Rolex 11 takes responsible gaming seriously. We provide a range of tools to help members stay in control and enjoy entertainment in a healthy way.

• Deposit Limit: Members can set daily, weekly, or monthly deposit limits from their account settings. Limits can be decreased immediately, but increasing a limit requires a 7-day waiting period.
• Loss Limit: Daily, weekly, or monthly loss limits can be set to control the maximum amount you can lose within a given period.
• Session Limit: Session time limits can be set to restrict the amount of time you spend on the Rolex 11 platform each day.
• Play Break: The play break option allows you to temporarily suspend your account for anywhere between 24 hours and 90 days.
• Self-Exclusion: For more serious gambling concerns, self-exclusion options are available with a minimum period of 6 months.
• Helpline: If you or someone you know is struggling with a gambling problem, please contact the Malaysia Gambling Helpline: 1800-18-5030 or visit Responsible Gaming page Rolex 11.

Rolex 11 provides the platform on an "as-is" basis and makes no specific guarantees regarding continuous availability or freedom from technical errors.

• Liability Limit: Rolex 11's liability to any member is limited to the actual deposit amount made by that member in the 30 days preceding the claim.
• Service Disruption: Rolex 11 is not liable for losses caused by technical disruptions, internet outages, server failures, or circumstances beyond our control, including natural disasters, government actions, or other unforeseeable events.
• Game Results: Disputed game results that have been confirmed by our system are final, unless a clear technical error can be proven.
• Odds Accuracy: While Rolex 11 strives to ensure the accuracy of all displayed odds, errors may occur. Rolex 11 reserves the right to correct clearly erroneous odds and void any affected bets.

Rolex 11 reserves the right to modify, add, or remove any part of these terms and conditions at any time.

• Amendment Notice: Members will be notified of material changes to these terms via email or in-platform notification at least 7 days before they take effect, except where changes required by law must be implemented immediately.
• Acceptance of Changes: Continued use of the Rolex 11 platform after any changes to the terms take effect will be considered your acceptance of the revised terms.
• Severability: If any part of these terms is found to be invalid or unenforceable, that part shall be deemed removed without affecting the validity of the remaining provisions.
• Language: The Bahasa Malaysia version of these terms is the official version for Malaysian members. In the event of any dispute or ambiguity, the Bahasa Malaysia version shall prevail.
• Contact Us: For any enquiries regarding these terms, please contact us at support@rolex11.biz or visit the FAQ us.